Aftermarket Sales Manager - Singapore
Singapore, Singapore
Full Time
Mid Level
JOB SUMMARY:
Under general direction, as Aftermarket Sales Manager, you are responsible for working with the commercial team and the Aftermarket Sales Director, and other colleagues to define and champion commercial efforts for the entire CPM product line for the Aftermarket in South East Asia.
The focus is to both affirm our market presence within the existing customer base and grow our business in the region. After training and gaining experience, you will be recognized as the go-to person for CPM Aftermarket parts (all CPM Industrial Solutions products), and will work across the South East Asian region.
The Aftermarket Sales Manager oversees the day-to-day operations of the customer service team with a focus on improving operations, standardizing processes, increasing efficiency, growing aftermarket sales, and ensuring CPM’s customers are served in a timely, professional manner.
Key avenues for success include: customer relationships, increasing sales, driving strategic growth initiatives while studying, identifying, and translating the business and market opportunities into actionable recommendations in order to promote the growth of CPM and to achieve the individual, team, and company turnover target.
This role is not remote and will be based in our Singapore office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Oversee day-to-day operations of the customer service team, with team members located in Singapore.
• Responsible for Aftermarket sales of all CPM product spare parts and service to customers across the SE Asia region.
• Responsible for personnel management to maintain a strong team.
• Standardize Aftermarket sales order processing.
• Review current customer services roles & tasks to search for improvements that can be implemented.
• Create and/or improve customer service training for equipment and internal processes.
• Assist the Aftermarket Sales Director-Asia with projects, sales opportunities, presentations, pricing efforts, travel, strategy, and programs.
• Understand CPM equipment to troubleshoot customer solutions.
• Build relationships with customers and sales representatives.
• Increase Aftermarket support and services for CPM’s equipment line.
• Create & achieve Aftermarket budget, forecast, and goals for increasing CPM revenue
& market share.
Under general direction, as Aftermarket Sales Manager, you are responsible for working with the commercial team and the Aftermarket Sales Director, and other colleagues to define and champion commercial efforts for the entire CPM product line for the Aftermarket in South East Asia.
The focus is to both affirm our market presence within the existing customer base and grow our business in the region. After training and gaining experience, you will be recognized as the go-to person for CPM Aftermarket parts (all CPM Industrial Solutions products), and will work across the South East Asian region.
The Aftermarket Sales Manager oversees the day-to-day operations of the customer service team with a focus on improving operations, standardizing processes, increasing efficiency, growing aftermarket sales, and ensuring CPM’s customers are served in a timely, professional manner.
Key avenues for success include: customer relationships, increasing sales, driving strategic growth initiatives while studying, identifying, and translating the business and market opportunities into actionable recommendations in order to promote the growth of CPM and to achieve the individual, team, and company turnover target.
This role is not remote and will be based in our Singapore office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Oversee day-to-day operations of the customer service team, with team members located in Singapore.
• Responsible for Aftermarket sales of all CPM product spare parts and service to customers across the SE Asia region.
• Responsible for personnel management to maintain a strong team.
• Standardize Aftermarket sales order processing.
• Review current customer services roles & tasks to search for improvements that can be implemented.
• Create and/or improve customer service training for equipment and internal processes.
• Assist the Aftermarket Sales Director-Asia with projects, sales opportunities, presentations, pricing efforts, travel, strategy, and programs.
• Understand CPM equipment to troubleshoot customer solutions.
• Build relationships with customers and sales representatives.
• Increase Aftermarket support and services for CPM’s equipment line.
• Create & achieve Aftermarket budget, forecast, and goals for increasing CPM revenue
& market share.
• Maintain expert level of product knowledge and application.
• Prepare field reports after all customer visits and distribute to the appropriate personnel.
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company databases.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Provide status of ongoing projects and future projects.
• Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements.
• Assist with resource and budget planning as required.
• Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures.
• Identify opportunities to improve business processes and identify, evaluate, and implement solutions.
• Manage customer accounts ensuring alignment with customer, market segment, and
CPM strategies.
• Identify and understand technical requirements of customers and connecting these
with CPM’s products and solutions.
• Reports to management and colleagues about market developments and new possible opportunities in the industry.
• Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met.
• Perform other related duties as required and assigned.
QUALIFICATION AND SKILLS
• Strong mechanical aptitude and willingness to get one’s hands dirty
• Excellent communications skills, with the ability to speak in public and to multiple levels within customer organizations, including technical specialists, procurement officers, and senior management
• ERP and customer relationship management (CRM) experience.
• Self-starter, driven, and a results-oriented sales professional
• Outcome focused with the ability to manage competing priorities and work well under pressure.
• Well-developed sales and presentation skills.
• Strong attention to detail.
• Effective at problem solving, negotiation, and conflict resolution.
• Previous experience managing, leading, and developing talent in a team first environment is a plus.
• Experience successfully managing multiple accounts simultaneously, collaboration, and working successfully with multiple departments.
• Entrepreneurial spirit and approach.
• Prepare field reports after all customer visits and distribute to the appropriate personnel.
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company databases.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Provide status of ongoing projects and future projects.
• Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements.
• Assist with resource and budget planning as required.
• Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures.
• Identify opportunities to improve business processes and identify, evaluate, and implement solutions.
• Manage customer accounts ensuring alignment with customer, market segment, and
CPM strategies.
• Identify and understand technical requirements of customers and connecting these
with CPM’s products and solutions.
• Reports to management and colleagues about market developments and new possible opportunities in the industry.
• Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met.
• Perform other related duties as required and assigned.
QUALIFICATION AND SKILLS
• Strong mechanical aptitude and willingness to get one’s hands dirty
• Excellent communications skills, with the ability to speak in public and to multiple levels within customer organizations, including technical specialists, procurement officers, and senior management
• ERP and customer relationship management (CRM) experience.
• Self-starter, driven, and a results-oriented sales professional
• Outcome focused with the ability to manage competing priorities and work well under pressure.
• Well-developed sales and presentation skills.
• Strong attention to detail.
• Effective at problem solving, negotiation, and conflict resolution.
• Previous experience managing, leading, and developing talent in a team first environment is a plus.
• Experience successfully managing multiple accounts simultaneously, collaboration, and working successfully with multiple departments.
• Entrepreneurial spirit and approach.
REQUIREMENTS:
• Bachelor’s degree in a technical field - chemistry, chemical, or mechanical engineering preferred.
• 5+ years technical sales background experience highly preferred in Oilseed, Animal Feed, or Biomass industries.
• Enjoyment of extensive business travel (up to 50%).
• Proficiency in Microsoft Office software including Excel, Teams, PowerPoint, and Word.
• Must be able to communicate in English. Knowledge of at least one of the SEA languages preferred in addition to English.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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